At Acanthus Holden Architects, we understand that we have a responsibility to protectand respect your privacy and to look after your personal data.

This Privacy Notice and our business Terms and Conditions explain:

  • what personal data we collect
  • how we use your personal data
  • the reasons we may need to disclose your personal data to others, and
  • how we store your personal data securelyFor clarity Acanthus Holden Architects may be both data controller and data processor for your personal data under certain circumstances.

Who are we?

Acanthus Holden Architects are an Architectural & Town planning consultancy based in Pembrokeshire.
We are a UK Limited Company our registered name and office address is: Peter Holden Architects Ltd, trading as Acanthus Holden Architects, Watermans Lane, The Green, Pembroke, SA71 4NU. The company number is 3038363 and Mr Peter Holden is the Director responsible for data protection.

How the law protects you:

Data protection laws state that we are only able to process personal data if we have valid reasons to do so.
The basis for processing your personal data includes, but is not limited to: your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information when you enter into a contract with us, complete the form on our website, if you contact us by phone, email, or otherwise in respect of any of our services.

If you provide us with personal data about a third party, you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, business and company information. We also retain records of your queries and correspondence, in the event you contact us. We merely process such data on your behalf, subject to our Terms and Conditions.

What data do we store?

  • Contact details
  • Project details
  • Email
  • Other correspondence
    We do not store any payment information such as bank account details or credit card numbers.How do we use your data?

We use information about you in the following ways:

  • To provide you with services
  • To comply with any contractual obligations, we may have with you
  • To help us identify you and any projects we are working on or have completed for you
  • To enable us to review, develop and improve our services
  • To provide customer care, including responding to your requests if you contact us with a query
  • To administer accounts, process payments and keep track of billing and payments
  • To detect fraud and to make sure what you have told us is correct
  • To carry out marketing and statistical analysis
  • To notify you about changes to our services
  • To provide you with information or services that you request from us or which we feel may interest you based upon the work we have completed for you

Retention Periods

We will keep your personal data as long as we are required to under the terms of our professional, legal, obligations unless otherwise requested. Normally 9 years for contracts underhand and15 years for contracts under seal.

Who has access to your personal data?

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf, but we will only ever share information about you that is necessary to provide the service. For example, if we need to use a provider of specialist consultancy services as part of the work that we are doing for you.

We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Acanthus Holden Architects, our clients or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

We may wish to publish completion photographs and brief details of your project on our website, CV’s and the like (full name & address excluded) or other marketing material. This will not include identification or location details. You have the right to object your use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten.

There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
OR
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

Our privacy notice shall be made clear to you at the point of collection of your personal data. A copy of this Privacy notice can be found on our website www.acanthus-holden.co.uk

Where do we store your personal data?

All information you provide to us is stored on our secure internal systems.

Please refer to the information published by this company in relation to encryption and security. We are comfortable that they provide a very secure storage solution.
(Project documents including photographs are stored on our in house Server)

Our IT equipment is protected by high grade of firewall and antivirus software.
Project documents are backed up regularly onto an external hard drive and this is kept in a remote secure location.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our Terms and Conditions.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please email any questions or comments you have about privacy to us at architect@acanthus-holden.co.uk

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the information Commissioner:
https://ico.org.uk/concerns/